The Virtual Pub
Come Inside... => Saloon Bar => Topic started by: Nick on March 18, 2013, 09:02:59 AM
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Last week I visited the E ON website to look at their boiler installation service. I filled in the online form. The last question was "Do you want a payment plan" YES/NO
I ticked YES.
Gary e mails me and says, "WE don't offer a payment plan." rubschin:
I pursue this, or try to, with Customer Services, but they close at 3.30 Banghead
I call the office of the Chief Exec where I talk to Tina and explain my bafflement.
She called back earlier. They don't offer a payment plan. The question is only there to weed out people who cannot stump up £2K instantly since they are viewed as timewasters. I am furious cussing: cussing: cussing: cussing: cussing: cussing: cussing:
Right, 9.00 and the Office of the Ombudsman is open eveilgrin:
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eveilgrin: Popcorn:
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"Mr Nick suffers early defeat"
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"Mr Nick suffers early defeat"
happy001
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Mr Nick is going into Battle (http://www.battle-sussex.co.uk/). That's where my bank is, couldn't pay these cheques in for me while you're there could you please Nick? Oh and a copy of the Times from Dillons too please
Have I mistook?
Well not as badly as Nick has his chances of winning this one
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Mr Nick is going into Battle (http://www.battle-sussex.co.uk/). That's where my bank is, couldn't pay these cheques in for me while you're there could you please Nick? Oh and a copy of the Times from Dillons too please
Have I mistook?
Well not as badly as Nick has his chances of winning this one
happy001
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cussing:
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How's it going with the
Bumoddsman Ombudsman? Bum odds on success I'll wager
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Well, Trading Standards are on the case and see it as a clear case of misrepresentation. I have also had a shouty phone call with a Director of E ON who appeared to be an idiot cussing: ( He called me)
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I have also had a shouty phone call with a Director of E ON who appeared to be an idiot ( He called me)
Doesn't everyone call you an idiot?
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I have also had a shouty phone call with a Director of E ON who appeared to be an idiot ( He called me)
Doesn't everyone call you an idiot?
drumroll:
lol: lol: lol:
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Spank2:
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But are you any closer to a new boiler?
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But are you any closer to a new boiler?
noooo:
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But are you any closer to a new boiler?
Doesn't matter. At least he is hot and bothered now :thumbsup:
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But are you any closer to a new boiler?
Doesn't matter. At least he is hot and bothered now :thumbsup:
Eewwwwwwwwwww! Sweaty too I have no doubt.
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But are you any closer to a new boiler?
Doesn't matter. At least he is hot and bothered now :thumbsup:
Eewwwwwwwwwww! Sweaty too I have no doubt.
His patented absorbent jumper will no doubt soak it all up. sick2:
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But are you any closer to a new boiler?
Doesn't matter. At least he is hot and bothered now :thumbsup:
lol: lol: lol: lol:
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Well, Trading Standards are on the case and see it as a clear case of misrepresentation. I have also had a shouty phone call with a Director of E ON who appeared to be an idiot cussing: ( He called me)
Now Now watch the blood pressure... pathead:
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The powers that be are on their tail eveilgrin:
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:thumbsup: Here's hoping David can beat Goliath :thumbsup:
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:thumbsup: Here's hoping David can beat Goliath :thumbsup:
In fairness when I have used their services in the past, both have been quite effective.
They just need a bit of a push in the right direction, then they get simliarrr to elf n safety in their approach.... which as we know is not good when the jobsworth digs his/her heels in and wants to make a departmental name of themselves.
Good luck Ginge. :thumbsup:
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I am on a roll here!! Awaiting call from CEO of E ON tomorrow cloud9: The bastard
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They wouldn't even let me get to that form. EON asked for my post code and came back with something like "Eee by gum lad we don't deal wi softie southerners, feck off and neh darken our website again"
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Indeed, they are cvnts. I shall have them yet cussing: cussing: cussing: cussing:
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Indeed, they are cvnts. I shall have them yet cussing: cussing: cussing: cussing:
Do tell.........
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Indeed, they are cvnts. I shall have them yet cussing: cussing: cussing: cussing:
"Accident-prone Nottingham man electrocuted in freak domestic wiring error"
scared2:
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Indeed, they are cvnts. I shall have them yet cussing: cussing: cussing: cussing:
"Accident-prone Nottingham man electrocuted in freak domestic wiring error"
scared2:
Ah (insert penny slowly dropping emoticon here) now I understand your Nottingham post of yesterday
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Good morning Mr Nick
I’m sorry for the delay in responding to your email .
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
Dr Cocker is made aware of the complaints received into our office.
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.
Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
Kind Regard
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409
Banghead
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Good morning Mr Nick
I’m sorry for the delay in responding to your email .
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
Dr Cocker is made aware of the complaints received into our office.
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.
Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
Kind Regard
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409
Banghead
noooo:
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Good morning Mr Nick
I’m sorry for the delay in responding to your email .
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
Dr Cocker is made aware of the complaints received into our office.
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.
Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
Kind Regard
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409
Banghead
Looks like you sprinted/finished too early. noooo:
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Nope, their terms of payment are 50% up front and 50% on completion.
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Look on the bright side. It's not every man who one day can look back on his life with his grand kids and say that one day he got EON to change a sentence on their web site
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cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing:
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I refer you to reply #4
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Look on the bright side. It's not every man who one day can look back on his life with his grand kids and say that one day he got EON to change a sentence on their web site
lol: lol: lol:
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Good morning Mr Nick
I’m sorry for the delay in responding to your email .
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
Dr Cocker is made aware of the complaints received into our office.
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.
Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
Kind Regard
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409
Banghead
lol:
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;D ;D ;D
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I was so furious that I missed that cussing: cussing: cussing: cussing: cussing: I have not done with them yet. eveilgrin: I shall email her now
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Offer 'er a rancid TWO THOUSAND POUND RUG Shocked: as payment in full. :thumbsup: