"It transpired that about ?26.5m of a ?71m settlement between EDS and the Exchequer over problems with tax credit systems is paid by the supplier based on future business it wins from the government. Officials had announced the compensation payable by EDS over tax credits as a record sum for any government settlement of an IT-related dispute. But they did not admit initially that ?26.5m of the ?71m would be paid back according to how quickly EDS won new government business."
http://www.computerweekly.com/Articles/2007/07/05/225359/gordon-brown-questioned-over-eds-contract-for-tax-credits-systems.htm
Why are they winning any new business at all? Oh I know I'm preaching to the converted, but, really .. ffs!
I know it's old-fashioned, but people are resistant to change.
It's bad enough for them to become able to cope with NT and then suddenly realise that they are on 2k all along.....
But to risk changing to a supplier that may change the fundamental way of things forever by actually working really is expecting too much.
Remember, if the stuff EDS supply doesn't work, then you will never find out that the staff haven't bothered to learn how to use it.
Simple really, when you think about it.
