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Author Topic: Paperless Billing  (Read 698 times)

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Offline Snoopy

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Paperless Billing
« on: October 12, 2011, 11:36:00 AM »
Just had an email asking for a meter reading for the Kennle's leccy bill  ~ paperless billing ...... just a couple of clicks?

Not a chance ~ 19 minutes on the fecking phone to give them 5 simple digits  cussing:


How does this save the planet?
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Offline Uncle Mort

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Re: Paperless Billing
« Reply #1 on: October 12, 2011, 12:51:04 PM »
 shrugs:

Works for me ~ get e-mail request, log on, find account, enter digits, click ok, log off.
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Offline Snoopy

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Re: Paperless Billing
« Reply #2 on: October 12, 2011, 01:00:08 PM »
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

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Offline Uncle Mort

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Re: Paperless Billing
« Reply #3 on: October 12, 2011, 01:15:13 PM »
Hurrah!
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Offline The Moan Ranger

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Re: Paperless Billing
« Reply #4 on: October 12, 2011, 01:16:55 PM »
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

Caps Lock... whistle:
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Offline Snoopy

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Re: Paperless Billing
« Reply #5 on: October 12, 2011, 01:40:28 PM »
Quote from: The Moan Ranger on October 12, 2011, 01:16:55 PM
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

Caps Lock... whistle:

I may be cabbage looking but I'm not green  evil:
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Offline Barman

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Re: Paperless Billing
« Reply #6 on: October 12, 2011, 01:54:54 PM »
Quote from: Snoopy on October 12, 2011, 01:40:28 PM
Quote from: The Moan Ranger on October 12, 2011, 01:16:55 PM
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

Caps Lock... whistle:

I may be cabbage looking but I'm not green  evil:

 lol: lol: lol: My mum used to say that!  lol: lol: lol:
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Offline Miss Creant Commander of the picklement and baking BAb(Hons)

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Re: Paperless Billing
« Reply #7 on: October 12, 2011, 05:47:13 PM »
As did mine, are we by chance related? scared2:
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Offline Barman

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Re: Paperless Billing
« Reply #8 on: October 12, 2011, 06:07:31 PM »
Quote from: Miss Creant on October 12, 2011, 05:47:13 PM
As did mine, are we by chance related? scared2:

 eeek:

I think you are much older than me like....  whistle:
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Offline Nick

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Re: Paperless Billing
« Reply #9 on: October 12, 2011, 06:08:52 PM »
 Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2: Spank2:
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Offline Barman

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Re: Paperless Billing
« Reply #10 on: October 12, 2011, 06:09:43 PM »
Wha...? shrugs:
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Offline Miss Demeanour

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Re: Paperless Billing
« Reply #11 on: October 12, 2011, 06:10:41 PM »
Quote from: Snoopy on October 12, 2011, 01:40:28 PM
Quote from: The Moan Ranger on October 12, 2011, 01:16:55 PM
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

Caps Lock... whistle:

I may be cabbage looking but I'm not green  evil:

User error  whistle:
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Offline Barman

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Re: Paperless Billing
« Reply #12 on: October 12, 2011, 06:11:27 PM »
Quote from: Miss Demeanor on October 12, 2011, 06:10:41 PM
Quote from: Snoopy on October 12, 2011, 01:40:28 PM
Quote from: The Moan Ranger on October 12, 2011, 01:16:55 PM
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
That is what I expected Uncle but first their site wouldn't let me log on with my user name and password. After three goes and my checking for typing errors it barred me and said "Contact Help Desk" ..... that is when things got a little heated!

"You are using the wrong user name"

"No ~ I know my own name"

"Well you must be spelling it wrong"(sic)

"No ~ I know how to spell a name I have had for nearly 65 years"

"Then you must be using the wrong password"

"No~ I have known my mother's maiden name for almost as long as I have known my own name"

and so we went on

Finally I said "OK I'll give you the names and you can try it"

"All right, I'm not supposed to but ...... "

So that is what we did ... he tried to register me (not log me in but register as in new customer) with the details I provided and guess what ....... "That user name is already in use please select another one"


"Yes I know because that is already in use by me so why can I not log in?"

Eventually they cancelled the account, gave me another number and I registered it with the original details ... It worked"

Caps Lock... whistle:

I may be cabbage looking but I'm not green  evil:

User error  whistle:

PICNIC...?  whistle:
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Offline Darwins Selection

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Re: Paperless Billing
« Reply #13 on: October 12, 2011, 06:22:24 PM »
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
Eventually they cancelled the account, gave me another number and I registered it"
Now you will be billed twice.  whistle:
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Offline Barman

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Re: Paperless Billing
« Reply #14 on: October 12, 2011, 06:25:00 PM »
Quote from: Darwins Selection on October 12, 2011, 06:22:24 PM
Quote from: Snoopy on October 12, 2011, 01:00:08 PM
Eventually they cancelled the account, gave me another number and I registered it"
Now you will be billed twice.  whistle:

 lol: lol: lol:
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