THE ALL NEW PUB UPGRADE THREAD!!!!

[tel]

Nice and nimble at the moment 

[Just One More]

Wading through treacle again this morning (oh, and Rich tea and Hovis wholemeal here  )

[Tipsy Gipsy]

Typical, speedy quick when I have to go earlyish. 

[Darwins Selection]

Wading through treacle again this morning (oh, and Rich tea and Hovis wholemeal here  )

Alternating hare and tortoise here.
Penguin and seeded batch.

[Marley's Ghost (Imbiber of Spirits)]

Wading through treacle again this morning (oh, and Rich tea and Hovis wholemeal here  )

Alternating hare and tortoise here.
Penguin and seeded batch.

Is that anything like a chicken sarnie?

[Darwins Selection]

Wading through treacle again this morning (oh, and Rich tea and Hovis wholemeal here  )

Alternating hare and tortoise here.
Penguin and seeded batch.

Is that anything like a chicken sarnie?

King penguin>Coronation chicken sarnie. 

[Barman]

Wading through treacle again this morning (oh, and Rich tea and Hovis wholemeal here  )

Alternating hare and tortoise here.
Penguin and seeded batch.

Is that anything like a chicken sarnie?

King penguin>Coronation chicken sarnie. 

 

[Barman]

I had an all-day battle with the support people yesterday...

Messages were getting more and more hysterical (from my end) as each time we started to get somewhere a new support guy would take over and we were back to the beginning again...

Finally I told one of them that this was 'fucking stupid' and I was going to make a formal complaint about him...

After that I got upgraded to the next level of support who upgraded me to the network specialist...

Instead of responding immediately, they actually spent several hours (eating doughnuts prolly) before responding thusly...

Hello,

Thank you for contacting Support.

Your reported issue has been fixed and now the website URL http://www.virtual-pub.com/SMF/index.php is loading fine without any issue. Could you please verify from your end by deleting your browser cache and cookies.

If you have any further questions, please update the Support Console.

Sincerely,

Pearla Sims
Technical Specialist

I'm not holding my breath on it but hopefully it is fixed...

[Just One More]

It's not    But seriously, your efforts are appreciated 

[Barman]

It's not    But seriously, your efforts are appreciated 

Agreed... it was speedy-fast-quick first thing but now it is slowdy-slow-slow.... 

I shall be back on the attack with Pearla Sims as soon as I have the statistics from Pingdom... 

[Barman]

Hi Pearla,

Thanks for your response!

It would be interesting to know what you did to fix the problem...?

Because, while it may well have been working at 6:19 EST, it definitely IS NOT working at 8:00 GMT!

The two pingdom reports below show how terrible it has been!

http://i96.photobucket.com/albums/l194/markfrank19/speed5.jpg

AND

http://i96.photobucket.com/albums/l194/markfrank19/downtime2.jpg

In fact, I just had to wait 53 seconds for the home page to load.

Clearly, your server is completely overloaded at this time of day and something needs to be done.

I still wish to make a formal complaint about this problem and the support process - please let me know how this can be done.

Barman

 

[GROWLER]

...and I thought dealing with HM Customs & Revenue was a challenge!

Good on you for taking them to task anyway BM, you olwd rottie.

[Barman]

Hello,

Thank you for contacting Support.

We believe that at this particular time there may have been some load issue on the server. Our servers are designed to handle all kind of high loads, but sometimes there are possible chances where the sever gets overloaded and that might keep your site loading a bit slower than usual. Since this is a shared hosting architecture we can expect something like this to rarely happen. We will work on this and make sure that the your site loads fine and does not go loading slow on the mentioned time. If there is anything else you need assistance on this please let us know.

If you have any further questions, please update the Support Console.

Sincerely,

Pearla Sims
Technical Specialist

And...

Pearla,

This is not 'sometimes', 'possible', 'might' or 'rarely'...

This is every single day - sometimes for hours each day.

I will continue to monitor the site.

In the meanwhile, please let me know how I can make a formal complaint in your quality management system.

Best regards,

Barman

[Baldy]

 

[Barman]

I give up! 

This is going nowehere with iPage...

Their last response: -

Hello,

We apologize for any inconvenience this has caused you. I have again checked accessing the website URL 'http://www.virtual-pub.com/SMF/index.php' with different intervals of time and it is loading up fine without any issues. I have checked the website load time in Pingdom tools at: 'http://tools.pingdom.com/fpt' and noticed that website is loading within 3-4 seconds. Due to the nature of our shared hosting system, there are possible chances where the sever gets overloaded and that might keep your site loading a bit slower than usual. Please try to access the website with different systems and networks.

If you have any further questions, please update the Support Console.

Sincerely,

Paxton Riggs
Technical Specialist

I of course replied with lower grades one buys, soot gets in yer eyes as follows: -

THIS IS NOT RESOLVED!

i wish to make a formal complaint - how do I do so.

The site was COMPLETELY unavailable this morning at 05:30 GMT

Since then it has been working but is EXTREMELY slow - Pingdome shows it way over ten seconds see here: -

http://i96.photobucket.com/albums/l194/markfrank19/speed6.jpg

How can you say that Pingdom shows 3-4 (which in itself would be unacceptable) when that clearly is not the case.

This happens EVERY DAY!

I need this resolved and I need access to your formal complaints system please.

Mark

But it is becoming clear to me that 'Paxton' is probably 'Gupta' or 'Sanjit' in reality and the glowing reviews of iPage that led me too them are in fact completely false...

You can see what their other customers think of them here and, um here... 

The question is, do we simply let the VP die a virtual death on teh Interwebs or do we move it, apply the paddles and try to revive it to its former glory again...?