Indeed DS.
When the guy 'phoed me back, I was FULLY expecting him to kick off in a defensive manner, but give him his due, he actually did sound shocked and upset that these items had seemingly passed by his employees attention.
I responded by being exceedingly polite and
almost sympathetic, a fact that he was seemingly relieved and grateful for.
He asked me to take it back down there, but i turned that one down due to time and costs. He understood.
Now some have said that I should have noticed these things before purchase, but it really isn't that easy when all you've got is a gravel path to lie down on in the rain.
Whatever, all I've got to do now is source the required parts.