Mr Nick goes into battle

[Baldy]

Good morning Mr Nick
 
I’m sorry for the delay in responding to your email .
 
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
 
Dr Cocker is made aware of the complaints received into our office.
 
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
 
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
 
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.

Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
 
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
 
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
 
 
Kind Regard
 
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409

 

Looks like you sprinted/finished too early. 

[Nick]

Nope, their terms of payment are 50% up front and 50% on completion.

[Steve]

Look on the bright side.  It's not every man who one day can look back on his life with his grand kids and say that one day he got EON to change a sentence on their web site

[Nick]

 

[Steve]

I refer you to reply #4

[Barman]

Look on the bright side.  It's not every man who one day can look back on his life with his grand kids and say that one day he got EON to change a sentence on their web site

 

[Just One More]

Good morning Mr Nick
 
I’m sorry for the delay in responding to your email .
 
As I’m sure you will appreciate Dr Cocker is not based within any particular office within the UK and concerns raised about the service we provide are dealt by our office on his behalf.
 
Dr Cocker is made aware of the complaints received into our office.
 
We value all feedback whether it is good or bad as this helps us to improve our service going forward, so I appreciate you taking the time to bring your own experience to our attention.
 
The resolution you desire isn’t something we can accommodate as EON would require a credit licence and be regulated to offer finance.
 
I’m sorry if you found the survey form misleading and from the feed back you’ve provided, the question “ do you require a payment plan” has been removed from our website survey.

Terms of payment are only provided on acceptance of a written quotation and as we’ve not provided you with either a site survey or quoted you for any work to be undertaken we have not reached the stage where terms would be discussed and have not breached any legal obligation.
 
I don’t want to come across as unkind or uncaring but we really have said all we can about this and consider the matter closed.
 
I appreciate this isn’t the response you were looking for and if you feel that you need to take the matter further then this is what you must do.
 
 
Kind Regard
 
Tina Chant
Directors' Office
Customer Complaints Resolution
T: +44 (0) 115 843 4338
F: +44 (0) 115 883 4409

 

 

[apc2010]

 

[Nick]

I was so furious that I missed that    I have not done with them yet.    I shall email her now

[GROWLER]

Offer 'er a rancid TWO THOUSAND POUND RUG   as payment in full.