Calcutta we have a problem..............
Please hold.... your call is important to us.........
Last time I had to call Barclay's account support it was routed somewhere like this.............
It wasn't the canned music that drove me WILD it was the awful trained rapport they were going through from their crib list stating things such as:
I understand................................no you don't because you are not listening
May I just repeat that last statement ..........................no you may not this is my call and my money
So what you are saying..............................yes and don't repeat it to keep me hanging on longer