LL Skypes with her sister in NZ every couple of weeks... just clicks on Skype in the start menu on her laptop and away she goes...
This morning when she clicks on it Skype has no idea who she is, nope never seen you before, never heard of you...
FFS, how do they manage to fuck up simple stuff like this? I'm looking at you Micro$oft!
I've got to sort it all out now...