Sounds painfully familiar
I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .
As if I am gonna be confident they will do that !!!
Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.
I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.
I have heard nothing since !!!