God,
these people wind me up every time, and it's just because of one simple sentence.
They deliver bank cards and the like and each time it starts with a letter saying:
"We have recently been unable to complete this delivery"Oh no you haven't
. We've done this before, argued it out before and last time you conceded it might be because the local depot didn't want to do wasted journeys.
Why don't they just cut out the offending sentence and say... "We'd like to deliver something securely to you".