New Elf n Safety person at the Canal people has sent instruction on "keeping safe" to all staff and volunteers
This is "duty of care" arse covering at its finest
If we are confronted by an irate/pissed/aggressive boater/passer by and threatened with physical violence the instruction is to say:
The Canal and River Trust does not expect its staff to tolerate violence or abuse. As you are being violent/abusive* I am now removing myself from this situation and intend to report you to my line manager."
*delete as appropriate
I must try that the next time I am on the wrong end of a fist/boathook/boot