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Passengers were experiencing difficulties collecting their bags, and there were reports of delays in luggage being loaded onto planes. Some passengers waited two hours for their bags from a Frankfurt flight that landed at around 0830 GMT. British Airways confirmed it was experiencing delays on baggage reclaim for incoming flights, blaming staffing issues, in particular problems with "staff familiarisation".
Another passenger, Klaus Hausler, said he had been delayed. "I waited an hour and a half for my bags but could get no information from anyone. It was not good," he said. There were also complaints about confusing road signs for T5, problems for some people attempting to pay at a car park, and an escalator that had broken down.
BA chief executive Willie Walsh said "I'm absolutely delighted with the way things have gone so far. I think it's great."
Imagine the Olympics eh?
So handy for IKEA too
Faffing is happening.Oddly I am annoyed at the delay, even though I don't want to go shopping!!