I recently rebuilt a PC that was riddled with malware/spyware (teenage daughter to blame) for somebody from the real pub. Having completed the exercise, I recreated their user accounts and also an admin account. Everything was documented although this was lost within 2 weeks. This morning I get an email saying that they had changed the admin account password and now can't remember it!
They had supposedly written it down but it doesn't work.
Why do I bother?