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A few changes of underwear required by the sound of it.Turbulence my arse.The ultra modern 'fly by wire' software prolly downloaded and self installed a service pack and decided everything was going to crash more like.http://news.bbc.co.uk/1/hi/world/asia-pacific/7656171.stm
Vista or Windows RG with Norton more like BM
And yet the woman in pc world tried to force norton on me!
Then start the conversation with the PC World monkey in a way that shows you are an IT professional and they get all intimidated and shut up.