I'm listening like..
Well like.
At the time BG had about half a dozen call centres across the country. They took the decision that after 9pm all call centres would close and all calls would be routed through Leicester.
I got the evening shift (7 - 11pm) through a temp agency. I was told there would be 2 weeks training prior to going solo on the call centre. One week class room then one week pairing with an experienced operator.
In reality those of us that could string two words together went solo about day 3.
BG also showed immaculate timing by introducing this in the autum when boilers were being switched on for the first time in months up and down the country and therefore breaking down left, right and centre.
I didnt matter where you lived. Lerwick or London. Cardiff or Newcastle you came through to TG and Co in Leicester.
Shall I go on?