As is usual at this time of the year and in common, I imagine, with many others I have just tried to place my annual order for Filofax (2009) pages for both my Desk Fax and SWMBO's Pocket Fax.
Their system has crashed due to the weight of callers.
Is it me or would you have thought that during December they might have thought they could be slightly busier than in other months and made sure the system was backed up in some way?
Clots!