Trying to sort out a phone bill query on my land line .........bloke says but it is not in your name(MIss T) .....so I pass phone over ........I need your passport number .....WTF we are trying to give you money ........how many people try to pay other peoples fecking bills .......
AND 2 letters in 2 days ........1 says you owe 41 euros .......the next you owe 91 euros ........now geezer on the phone saying 63 ??????????.............so Miss T says ok will pay now .........oh no......you pay on-line then call back to confirm ........
And no SMS reminders...........