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A dirty weekend away with Pirate?
Off out now to accompany an officer on a visit 2 raging alcoholics living in filthy and verminous premises
I have spent half the day on the phone to London local authorities . After getting through the "Select options" pressing buttons bit most of the folks I have spoken to have been utterly unhelpful Tower Hamlets is the worst
Quote from: Nick (GC First Class) on May 17, 2012, 04:12:48 PMI have spent half the day on the phone to London local authorities . After getting through the "Select options" pressing buttons bit most of the folks I have spoken to have been utterly unhelpful Tower Hamlets is the worst I may have mentioned this before but IVR's have an 'idiot' setting which you can use to your advantage. When they give you an option pick a number outside of the range. After a couple of attempts the system should give up and pass you through to an person straight away. As for the unhelpful folks, there isn't much I can suggest there other then asking of the calls are recorded if they don't tell you at the start and then asking for their line manager or for the complaints procedure.
Quote from: Grumpmeister on May 18, 2012, 11:02:44 AMQuote from: Nick (GC First Class) on May 17, 2012, 04:12:48 PMI have spent half the day on the phone to London local authorities . After getting through the "Select options" pressing buttons bit most of the folks I have spoken to have been utterly unhelpful Tower Hamlets is the worst I may have mentioned this before but IVR's have an 'idiot' setting which you can use to your advantage. When they give you an option pick a number outside of the range. After a couple of attempts the system should give up and pass you through to an person straight away. As for the unhelpful folks, there isn't much I can suggest there other then asking of the calls are recorded if they don't tell you at the start and then asking for their line manager or for the complaints procedure.I think it would need a 'blithering idiot' setting in this case....