Ages and ages and ages sorting out fffing bank stuff today .
I was transferring a store card balance to a credit card balance ...0 % interest etc. Cept the wonderful Natwest credited the store card twice which meant double the amount on my credit card
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Phoned the bank ....ahhh yes you are right we have duplicated the transaction they confirm. So when I ask if they can sort it I get the ummm and ahhhh. They can but they need to go back to the store card and that process will take between 6 - 8 weeks
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Best you go direct to the store card and ask them to sort it out they suggest
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....cos it's their error right
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Contact store card ...oh yes Miss D your balance has been cleared and in fact you are now in credit by £xxx
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. This is a store card not a credit card
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Explain situation to them ...ummmm and ahhhhh . Well we can transfer a credit to your bank account but we will charge you an administration fee for this
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I politely informed them that they would be doing no such thing. Then they said I had to go back to bank then and get agreement they would pay fee for their administrative error.
More dialling of 0845 numbers ( Miss C - I feel your pain !!! ) - bank says no that they should not be charging for this. I ask if they would speak directly to store card then ...err no can't do that madam ...data protection blah de blah ..
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