Ages and ages and ages sorting out fffing bank stuff today .
I was transferring a store card balance to a credit card balance ...0 % interest etc. Cept the wonderful Natwest credited the store card twice which meant double the amount on my credit card
Phoned the bank ....ahhh yes you are right we have duplicated the transaction they confirm. So when I ask if they can sort it I get the ummm and ahhhh. They can but they need to go back to the store card and that process will take between 6 - 8 weeks
Best you go direct to the store card and ask them to sort it out they suggest
....cos it's their error right
Contact store card ...oh yes Miss D your balance has been cleared and in fact you are now in credit by £xxx
. This is a store card not a credit card
Explain situation to them ...ummmm and ahhhhh . Well we can transfer a credit to your bank account but we will charge you an administration fee for this
I politely informed them that they would be doing no such thing. Then they said I had to go back to bank then and get agreement they would pay fee for their administrative error.
More dialling of 0845 numbers ( Miss C - I feel your pain !!! ) - bank says no that they should not be charging for this. I ask if they would speak directly to store card then ...err no can't do that madam ...data protection blah de blah ..
