Withhold their deposit ...... unless .........
Well at least she called and told you. Many wouldn't bother.
Nah, don't do deposits. Never been let down in the past tbh, so I suppose this was overdue.
As you rightly say though, decent of her to at least inform me. I could have gone all the way out there and sat there like a daft twat on me own for ages.
She did appear to be slightly confused and disappointed herself in her email.
It's the kids loss, and if he changes his mind back again, I'll make sure he pays for all the inconvienience and cost he's incurred on me.
It'll be the ride of his bloody life.