I have just rung them to chase.
"Did you specify a morning appointment madam " the call centre blokey asks ....
"Oh yes, as I have meetings this afternoon that I have to attend and I was very clear with the engineer on Monday that this was the case " I reply getting that sinking feeling in my tum tum.
So off he goes to chase engineer and says will call back shortly.
" Sorry Madam, you are on the all day planner schedule with no preference stated , are you sure you made it clear to the engineer on Monday "
" How clear do you want me to have stated it ....I said I could only do Thursday morning , what could be confusing about that ?"
"O.k madam let me call them back and I will ring you back "
5 mins later ......
" Leon will be on his way after he has finished the job that he is on , he has rearranged his schedule for you"
Forgive me for not being ffffing grateful
