What's the problem?
I'm a short hop or two from Epsom.
My hero!
Boot disc failure...
Although it is difficult to communicate with a new Mum with a screaming baby so I haven't been able to talk through any diagnostics...
Could be simple BIOS change or perhaps a virus has wiped the boot sector.
If it needs a new disc there are some important baby pictures that they haven't backed-up and would like to retrieve...
We'll obviously pay the going rate and any parts needed...