Gatwick needs another runway and another another terminal - and the airlines need to pay the Ground Handlers better, with less onerous contracts. Simply putting £1 on the price of every ticket would do it. Also - make all passengers who wish to check-in bags do so 1 hour before departure, not 40 minutes. The bags take 10 minutes to get from check-in to us and then it could take another 15 minutes to get them to a remote stand.
Gatwick is constantly flat-out and its layout makes it very hard to get bags, loaders and off-loaders to planes in time.
News just in :- We've lost the easyJet contract w.e.f. 1st Nov, to DHL. 65% of our workload.