Last night, I had a call from our Baggage Services people who have a desk in baggage reclaim. They get total abuse all night long from passengers whose bags haven't turned up.
A passenger from Keflavik, Iceland, didn't have her bag. Could I do a "route check" to see if it had fallen off the baggage cart on it's way to reclaim. So I did, and found it. Parked up near baggage reclaim and took it in. Two of my colleagues behind the desk looking terrified. In front of me was a totally stunning Icelandic blond lady, who promptly burst into tears when I gave her the bag. Then insisted on hugging me and getting a selfie tagged "my hero". It was raining so her bag was wet and I was too. I apologised some more and then she planted a double kiss on each cheek. I asked her if she had also lost her Labrador. English humour doesn't work on the Icelandic.
But it the most female contact I have had in 3 years. I had a semi.
2 hours later, 16 passengers from Heraklion didn't have their bags - fallen off the baggage cart. I found them and took them back - the passengers were pissed up Brits who took it in turn to call me a cunt (true) for having to wait. My mate was working in customs so - and I don't know how - all bags were searched. And 10,000 fags confiscated.
As a result of this, I will move to Iceland. The country, not the shop
