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Ooo someone is having the same sort of day as I am.
Well at least the one on the right would never drown
BM is a weirdo
Good job Miss D is abroad
FOR THE PERSONAL ATTENTION OFMr Warren BuckleyManaging DirectorCustomer ServiceCorrespondence CentreDurhamDH98 1BJ Dear Mr Buckley I was interested to read the letter that came through my door yesterday, from you. It said that as I had been with you for a while you wanted to check that I am getting the most out of your service, and to bring me good news. Imagine my excitement at that news Mr Buckley! Actual good news from BT! Because you see, I have had nothing but bad news, frustration and despair since I signed up with you in July 2010. I note from your letter that you boast the ‘UKs most reliable wireless broadband connection’. How strange then, that I have had the most unreliable broadband that I have ever had, losing the connection for several days every month until recently. I notice you also promote one bill every month. When I requested one bill for my phone and broadband in August 2010 it opened such a can of worms that I am still waiting for one bill that is easy to understand and doesn’t stretch to nine incomprehensible pages! I started to write to your department with my list of complaints as long ago as last November.. I am still awaiting a satisfactory outcome. The ombudsman is also, apparently, being ignored by your colleagues and so this matter drags on and on and I have yet to pay a bill, because I’m still waiting for a correct one. Forgive my hollow laughter at the heading of your letter ‘Get more from BT’. I just want to get what I asked for when I signed the contract last July. Nothing more. Is that too much to ask? Thankyou for letting me share. I know I won’t get a reply from you, because I’m only a customer after all, with two accounts with you and as such I realise how insignificant I am. Yours sincerely